RETURN AND REFUND POLICY

Last updated: July 21, 2026

Thank you for shopping with EMYERRE. We want you to feel confident when purchasing from us. This Return and Refund Policy explains how returns, exchanges, cancellations and refunds are handled for orders placed through our online store.

This policy does not limit any mandatory consumer rights provided by the laws of the country or region where you live.

1. Return Period

You may request a return within 14 calendar days from the date you, or a person designated by you, receives the order.

To exercise your right to return an item, you must contact us before the 14-day period expires:

Email: contact@emyerre.com

Your message should include:

• Your full name;

• Your order number;

• The item you wish to return;

• The reason for the return, although customers exercising a statutory right of withdrawal are not required to provide a reason;

• Photographs, when the item is damaged, defective or incorrect.

After notifying us, you must send the item back without unnecessary delay and, where applicable, no later than 14 days after informing us of your decision to return it.

2. Return Address

Returns must be sent to:

EMYERRE
Spyrou Kyprianou Avenue 14
3070 Lemesos
Cyprus

Please contact us before shipping a return so that we can provide the appropriate return instructions.

Products sent to a different address, sent without sufficient identification or sent cash on delivery may experience delays or may be returned to the sender.

3. Return Eligibility

To be eligible for a full refund, the product should be returned:

• In its original condition;

• Unworn outdoors;

• Clean, undamaged and unaltered;

• With its original packaging, protective materials and accessories, where reasonably possible;

• Without stains, scratches, odours or other signs of use beyond what is reasonably necessary to inspect and try on the product.

Shoes may be tried on carefully on a clean, soft indoor surface to check the size and fit.

Customers may inspect products in the same way they would reasonably inspect them in a physical store. When permitted by applicable law, we may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and fit.

Products that have been worn outdoors, damaged through misuse, altered or returned incomplete may not qualify for a full refund, except where the return concerns a defect, lack of conformity or another mandatory consumer right.

4. How to Return an Item

To start a return:

1. Email contact@emyerre.com within 14 calendar days after delivery.

2. Include your order number and the item you wish to return.

3. Wait for our return instructions.

4. Securely package the product to prevent damage during transportation.

5. Send the package to the return address provided above.

6. Keep your shipping receipt and tracking information until the refund has been completed.

We strongly recommend using a trackable shipping service. EMYERRE is not responsible for return packages that are lost before reaching our return address, except where responsibility cannot legally be transferred to the customer.

International return packages should be accurately declared as returned merchandise. Customers must not provide false customs information or incorrectly declare the value of the goods.

5. Return Shipping Costs

Change-of-mind returns

Unless applicable consumer law requires otherwise, customers are responsible for the direct cost of returning products when the return is due to:

• A change of mind;

• An incorrect size selected by the customer;

• A preference for another colour or model;

• Any other reason not caused by an error or defect attributable to EMYERRE.

Return shipping costs are not deducted in advance. The customer arranges and pays for the return shipment directly.

Incorrect, damaged or defective products

If you receive an incorrect, damaged, defective or materially different product from what was ordered, please contact us as soon as reasonably possible at contact@emyerre.com.

When the issue is confirmed, EMYERRE will provide an appropriate remedy in accordance with applicable law. This may include:

• A replacement;

• A repair, where appropriate;

• A prepaid return label or reimbursement of reasonable return shipping costs;

• A partial refund;

• A full refund.

Do not discard a damaged or incorrect item unless we expressly instruct you to do so.

6. Refunds

Once the returned product has been received, we will inspect it and inform you about the status of your refund.

Eligible refunds will be issued to the original payment method. Refunds cannot normally be sent to a different card, bank account or payment method.

For customers exercising a statutory right of withdrawal in the European Union or European Economic Area, refunds will be issued without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold the refund until:

• We receive the returned goods; or

• You provide evidence that the goods have been sent back,

whichever occurs first.

For other eligible returns, we normally initiate the refund within 10 business days after receiving and inspecting the returned product.

After we issue the refund, your bank, card issuer or payment provider may require additional time to process and display the funds in your account. These processing times are outside our control.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at contact@emyerre.com.

7. Original Shipping Charges

For a complete withdrawal from an order where required by applicable law, including qualifying withdrawals by European Union and European Economic Area consumers, we will refund the cost of the least expensive standard delivery method offered at checkout.

Additional shipping costs resulting from the customer choosing express, priority or another delivery method more expensive than the standard option are not refundable, except where required by law.

For partial returns, original delivery charges are generally not refundable unless required by applicable consumer law.

Outside mandatory statutory rights, original shipping charges are non-refundable for change-of-mind returns.

If the return results from an incorrect, damaged, defective or non-conforming product, shipping charges will be handled in accordance with applicable law.

8. Currency and Exchange Rates

Refunds are issued in the same transaction currency and through the same payment method used for the original purchase, subject to the capabilities of the payment provider.

If a currency conversion is involved, differences may occur because of changes in exchange rates or fees applied by your bank, card issuer or payment provider. EMYERRE does not control third-party exchange rates or banking fees.

9. Exchanges

To request a different size, colour or model, contact us at contact@emyerre.com.

Because product availability may change, we cannot guarantee that a replacement will be available.

The fastest way to receive another item is usually to return the original product and place a new order after the return has been accepted.

Where applicable law provides a right to repair or replacement for defective or non-conforming products, those legal rights remain unaffected.

10. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If the product is damaged, defective, incorrect or missing an item, email contact@emyerre.com with:

• Your order number;

• A description of the issue;

• Clear photographs of the product;

• Photographs of the shipping package and label, when relevant.

Reporting the issue promptly helps us investigate the matter with the carrier or fulfilment provider. However, a delay in contacting us does not remove any mandatory legal rights you may have.

Normal variations in colour caused by screen settings, lighting or photography are not normally considered defects, provided the product remains materially consistent with its description.

11. Order Cancellations and Address Changes

Contact us immediately at contact@emyerre.com if you need to cancel an order or correct a delivery address.

We will try to accommodate the request, but cancellation or address modification cannot be guaranteed after the order has entered processing or has been shipped.

If an order has already been shipped, the customer may need to receive it and follow the return procedure described in this policy.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

12. Refused and Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package without first exercising a valid cancellation or withdrawal right, the order may be returned to us by the carrier.

Where permitted by applicable law, reasonable shipping, return transportation, customs or handling costs caused by an unjustified refusal or failure to collect the package may be deducted from the refund.

This provision does not apply where the delivery is refused because the package is visibly damaged, the wrong product was sent or the customer is exercising a mandatory consumer right.

13. Sale, Promotional and Liquidation Items

Products purchased during a sale, promotion or liquidation remain covered by this policy and by all mandatory consumer rights.

A promotional discount does not remove a customer’s rights regarding defective, incorrect or non-conforming products.

Gift cards and store credit are not refundable for cash except where required by applicable law.

14. Customs Duties, Import Taxes and International Returns

Customers may be responsible for customs duties, import taxes or similar government charges applicable to their order, as explained during the purchasing process or in our Shipping Policy.

The treatment of duties and import taxes following a return depends on:

• The country of destination;

• The method used to collect the charges;

• The customs authority;

• Applicable local law.

Where duties or taxes were paid directly to a customs authority or carrier, the customer may need to request reimbursement from that authority or carrier. EMYERRE cannot guarantee the reimbursement of charges collected and retained by third parties.

Nothing in this section limits refunds that EMYERRE is legally required to provide.

15. European Union and European Economic Area Consumers

Consumers located in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.

After notifying us of the withdrawal, the goods must generally be returned within an additional 14-day period.

This right is separate from the consumer’s legal rights concerning faulty or non-conforming goods.

Products that are faulty, do not match their description or otherwise fail to conform to the sales contract are covered by the mandatory legal remedies and guarantee periods established under applicable European and national consumer law.

16. Mandatory Consumer Rights

This policy provides contractual return conditions offered by EMYERRE. It does not exclude, restrict or replace mandatory rights available under applicable consumer protection laws.

If the consumer protection law of your country provides rights or remedies that are more favourable than this policy, those mandatory rights will apply.

Any provision of this policy that is found to be invalid or unenforceable will be interpreted or limited only to the extent necessary, without affecting the remaining provisions.

17. Contact Information

For questions, returns, cancellations or refund requests, contact:

EMYERRE
Spyrou Kyprianou Avenue 14
3070 Lemesos
Cyprus

Email: contact@emyerre.com

MODEL WITHDRAWAL FORM — EU/EEA CONSUMERS

Complete and send this form only if you wish to withdraw from the contract. You may also send any other clear statement communicating your decision to withdraw.

To:
EMYERRE
Spyrou Kyprianou Avenue 14
3070 Lemesos
Cyprus
contact@emyerre.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Product or products:
Ordered on:
Received on:
Consumer’s full name:
Consumer’s address:
Consumer’s signature, only if submitted on paper:
Date: